Managed Alarm Monitoring — now live.
A dedicated monitoring tier for professional installers: real-time signal escalation, engineer dispatch, and 24/7 incident response across every Texecom panel we support.
Built for professional installers.
Real-time signal escalation
Panel events stream to our operations desk the instant they fire — no polling delays.
Priority engineer dispatch
Verified engineers are paged and routed to the site based on the active fault class.
Texecom-native coverage
Built for Premier Elite, Premier, Veritas 8, Veritas Excel and ComGSM installations.
Comms failure recovery
Automatic fallback verification when GSM or IP signalling paths drop out.
Encrypted incident log
Every alert and dispatch is timestamped and tamper-evident for audit compliance.
Live status dashboard
Installers get a real-time view of site health, open tickets and engineer ETA.
Choose your cover.
Transparent, installer-first pricing. Upgrade or change tier at any time.
- Single incident callback
- Texecom fault triage
- Same-day engineer review
- Email incident summary
- 24/7 signal escalation
- Priority engineer dispatch
- Live status dashboard
- Encrypted incident log
- Comms failure recovery
- All Monitored Site features
- Multi-site rollup dashboard
- Dedicated account engineer
- SLA-backed response times
Ready to add monitoring to your installs?
Speak to the team about onboarding a site, or raise a callback now and an engineer will walk you through the launch.